English | Spanish
Designing and Building High Quality Molds

Accessible Customer Service Plan

2014-04-22 10:55:55


Basic Tool Inc. is committed to excellence in serving all customers including people with disabilities.

Assistive devices:
We will ensure that our staff is trained and familiar with any available assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods and services.

We will communicate with people with disabilities in ways that take into account their disability.

Service animals:
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons:
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.

Notice of temporary disruption:
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities at 2045 Halford Drive and or 5115 Halford Drive, Windsor, ON, Basic Tool Inc. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
This notice will be placed at 2045 and 5115 Halford Drive, Windsor, ON.

Basic Tool Inc. will provide training to employees and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

Individuals in the following positions will be trained: all management, office and shop/plant employees.
This training will be provided to staff within 1 month after hiring.
Training will include:
. An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
. Basic Tool Inc.ís plan related to the customer service standard.
. How to interact and communicate with people with various types of disabilities.
. How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person.
. How to use safety glasses, dust masks, ear plugs, etc. available on site that may help with providing goods and services to people with disabilities.
. What to do if a person with a disability is having difficulty in accessing Basic Tool Inc.ís goods and services.
Staff will also be trained when changes are made to our accessible customer service plan.

Feedback process:
Customers who wish to provide feedback on the way Basic Tool Inc. provides goods and services to people with disabilities can
email, or write or verbally direct feedback to the plant manager. Customers can expect to hear back in 5 business days.

Notice of availability:
Basic Tool inc. will notify the public that our policies are available upon request by posting them on our website and posting a
notice on the bulletin board at the front of the plant. Any policy of Basic Tool Inc. that does not respect and promote the dignity
and independence of people with disabilities will be modified or removed.